1. Introduction
Wish Craft Stays LLC ("we," "us," "our," or "Company") is committed to protecting your privacy and ensuring you have a positive experience on our website and when using our services. This Privacy Policy applies to all visitors and users of our website located at wishcraftstays.com and all related services we provide.
2. Information We Collect
2.1 Information You Provide Directly
We collect information that you voluntarily provide through our website forms and services, including:
- • Contact Information: Name, email address, phone number, and mailing address
- • Property Information: Property address, property type, number of bedrooms/bathrooms, property status, and current revenue metrics
- • Business Information: Details about your rental business, experience level, and service interests
- • Communication Preferences: Preferred contact methods and consultation scheduling preferences
- • Account Information: Login credentials, account preferences, and authentication details
- • Service Information: Details about services you request or are interested in
2.2 Information Collected Automatically
When you visit our website, we automatically collect certain information about your device and browsing activity, including:
- • IP address and device type
- • Browser type and operating system
- • Pages visited and time spent on pages
- • Referring website and links clicked
- • Cookie data and similar tracking technologies
2.3 SMS Consent Information
If you opt in to receive SMS messages from Wish Craft Stays, we collect your phone number specifically for SMS communication purposes. This information is handled with special care as outlined in Section 6 of this policy.
3. How We Use Your Information
We use the information we collect for the following purposes:
3.1 Service Delivery
- • Responding to your inquiries and consultation requests
- • Processing booking and service requests
- • Scheduling consultations and appointments
- • Providing STR management services and support
- • Delivering reports and performance metrics
3.2 Communication
- • Sending service updates and confirmations
- • Providing customer support and technical assistance
- • Responding to complaints or feedback
- • Scheduling follow-up communications
- • Sending SMS messages (only with explicit consent)
3.3 Business Operations
- • Maintaining and improving our website and services
- • Analyzing usage patterns and preferences
- • Developing new products and services
- • Conducting quality assurance and performance monitoring
3.4 Legal and Compliance
- • Complying with legal obligations and court orders
- • Protecting our legal rights and preventing fraud
- • Enforcing our agreements and policies
4. Legal Basis for Processing
We process your personal information based on the following legal grounds:
- • Consent: You have provided explicit consent (e.g., SMS opt-in, form submission)
- • Contract: Processing is necessary to perform services you have requested
- • Legitimate Interests: We have legitimate business interests in improving our services and operations
- • Legal Obligation: We are required by law to process the information
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us remember your preferences, understand how you use our website, and improve our services. You can control cookie settings through your browser, though some features may be limited if you disable cookies.
6. Information Sharing and Disclosure
6.1 SMS Consent and Phone Numbers — NOT Shared
SMS Consent information and phone numbers collected for SMS communication purposes will NOT be shared with any third party or affiliates for marketing purposes. These phone numbers are used solely by Wish Craft Stays for direct communication regarding your booking, consultation, or account status.
6.2 How We May Share Other Information
Except as provided in Section 6.1, we may share your information in the following circumstances:
- Service Providers: We may share information with third-party service providers who assist us in operating our website, providing services, processing payments, or conducting business on our behalf (e.g., payment processors, email services, hosting providers). These service providers are contractually obligated to use your information only as necessary to provide services to us and are required to maintain the confidentiality of your information.
- Legal Requirements: We may disclose your information when required by law, court order, government authority, or in response to a valid legal request.
- Fraud Prevention: We may share information to investigate, prevent, or take action against fraudulent, illegal, or unauthorized activities.
- Business Transfers: If Wish Craft Stays is acquired, merged, or substantially all of its assets are transferred, your information may be transferred as part of that transaction. In such cases, we will provide notice and appropriate protections.
- Aggregate Data: We may share anonymized and aggregated data (data that cannot identify you) with partners for research, marketing, analytics, and other business purposes.
- With Your Consent: We may share your information with third parties if you provide explicit consent to such sharing.
6.3 Third Parties We Do NOT Share With
We do not sell, rent, or lease your personal information to third parties for their direct marketing purposes, except as explicitly disclosed in this Privacy Policy. In particular, we do NOT share:
- • Your phone number collected for SMS purposes
- • Your SMS consent status
- • Your email address for third-party marketing (unless you opt in)
7. Data Retention
We retain your personal information for as long as necessary to provide our services, fulfill your requests, comply with legal obligations, and resolve disputes. The retention period varies depending on the type of information and the purpose for which we use it:
- • Account Information: Retained while your account is active and for a reasonable period afterward
- • Booking/Service Records: Retained for service delivery and legal compliance (typically 3-7 years)
- • SMS Consent: Retained while consent is active; deleted upon request or opt-out
- • Website Usage Data: Typically retained for 12 months for analytics purposes
You may request deletion of your personal information at any time, subject to legal retention requirements and our need to maintain records for service delivery.
8. Your Privacy Rights
8.1 Access and Portability
You have the right to request access to the personal information we hold about you and to receive a copy of that information in a portable format.
8.2 Correction and Updates
You have the right to request that we correct or update any inaccurate or incomplete personal information we hold about you.
8.3 Deletion
You have the right to request deletion of your personal information, subject to applicable legal retention requirements and our legitimate business needs.
8.4 Opt-Out of Communications
You can opt out of receiving marketing communications by:
- • Following the unsubscribe link in any email communication
- • Replying "STOP" to any SMS message (for SMS communications)
- • Contacting us directly at support@wishcraftstays.com
8.5 SMS Opt-Out
If you have opted in to receive SMS messages, you can opt out at any time by:
- • Replying "STOP" to any SMS message from Wish Craft Stays
- • Emailing support@wishcraftstays.com with a request to remove your phone number
9. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- • Secure HTTPS encryption for data transmission
- • Restricted access to personal information on a need-to-know basis
- • Regular security assessments and updates
- • Secure storage and firewall protections
- • Employee training and confidentiality agreements
While we strive to protect your information, no security system is completely impenetrable. We cannot guarantee absolute security of your personal information. If you believe your information has been compromised, please contact us immediately at support@wishcraftstays.com.
10. Third-Party Links
Our website may contain links to third-party websites that are not operated by Wish Craft Stays. This Privacy Policy does not apply to these external sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites before providing your personal information.
11. Children's Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child has provided us with personal information, we will take steps to delete such information and terminate the child's account. If you believe we have collected information from a child, please contact us at support@wishcraftstays.com.
12. International Data Transfers
Your personal information may be transferred to, stored in, and processed in countries other than your country of residence, including the United States. These countries may not provide the same level of data protection as your home country. By providing your information, you consent to such transfers. We will take appropriate safeguards to ensure your information remains protected according to this Privacy Policy.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this policy and, if the changes are significant, by providing additional notice (such as by email or through a prominent notice on our website). Your continued use of our website and services after any changes indicates your acceptance of the updated Privacy Policy.
14. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or how we handle your personal information, please contact us:
Email: support@wishcraftstays.com
Website: wishcraftstays.com
We will respond to privacy inquiries within 30 days of receipt.
15. Compliance
Wish Craft Stays is committed to complying with all applicable privacy laws and regulations, including but not limited to the Telephone Consumer Protection Act (TCPA) for SMS communications, state and federal privacy laws, and international data protection standards. This Privacy Policy and our SMS Terms & Conditions (available in our Terms and Conditions page) work together to ensure compliance with all regulatory requirements.